The Town of Niagara-on-the-Lake is pleased to provide this online Service Request form to effectively serve and engage with the public.Staff is committed to working alongside residents, and members of the public, to address concerns and make positive, continuous improvements that benefit the whole community.If you would like to report an issue/concern, make a request for service, file a complaint, provide feedback, or make a suggestion, please complete and submit the Service Request form below. Upon submission of your form, you will automatically receive a confirmation email with a tracking number, which can be used to track and request updates. Please be detailed in your description so that Staff can process your request as quickly and effectively as possible.
If you have multiple requests, please submit one request per issue to ensure your concerns are forwarded to the correct department(s) for review.
Please note: if this is a street light repair request, fill out our designated Street Light Problem form.
