The Property Standards By-law and the Clean Yards By-law deal with the maintenance of buildings and yards. Property Standards is generally used for ensuring that buildings are kept in a safe and sanitary condition and that the property is kept clean and clear of debris. The Clean Yard by-law is a less complicated by-law and is mostly used for the cutting of grass and weeds and for the clean up of dirty back yards.
Complaints can me made via the Online Service Request & Complaint Form and can also be taken over the phone or through e-mail.
It should be noted that anonymous complaints are rarely acted upon. Complaint information is always confidential and a complainant's name will not be revealed. The information is protected by the Freedom of Information and Protection of Privacy Act. Naturally, where a complainant is required to give evidence in court, his or her identity will be revealed.