Paying a Penalty Notice (Parking Ticket)
Penalty notices can be paid in the following ways:
- Online or by Telephone - Payments can be made by Visa or MasterCard through Paymentus, a third-party service, either online or by calling 1-855-288-4097. A $3 service charge will be applied. Visit the Make a Payment page for more information regarding the Paymentus service.
Pay Penalty Notice Online via Paymentus
- By mail - Send a cheque or money order payable to "Town of Niagara-on-the-Lake" to the following address:
Town of Niagara-on-the-Lake
1593 Four Mile Creek Road, PO Box 100
Virgil, ON L0S 1T0
Note: Do not send cash in the mail - Drop-Off Boxes - Cheque and money order payments can be left in any drop-off box listed below. They are conveniently located throughout the Town, and if you require a receipt of payment, please include your address along with a note requesting a receipt.
- Town of Niagara-on-the-Lake Administration Office, 1593 Four Mile Creek Road, Niagara-on-the-Lake.
- Court House Lot
- Victoria Street, south of Queen Street
- Picton Street on the north side
Disputing a Penalty Notice (Parking Ticket)
- A Request for Screening Form must be completed and submitted online within 15 days of the issuance of the penalty notice. The Screening process is to review and determine whether or not the parking infraction was committed.
- If it has been more than 15 days since the issuance of the ticket and you would like to request a screening, please fill out a reason in the extension of time section of the screening form.
- The Screening Officer will review the appeal in order of submission and determine whether the parking violation occurred and if the ticket was issued correctly. A decision letter is then sent to the appellant via email regarding the results of the screening. This process can take up to two weeks, depending on the volume of appeals received.
- If the penalty is affirmed and you are not satisfied with the Screening Officer's decision, you can request a review by a Hearing Officer. This request must be made by filling out and submitting a Hearing Request Form within 15 calendar days of the screening decision. The Hearing Officer is an independent third-party person appointed by Town Council and bound by Conflict of Interest guidelines and the Statutory Powers Procedure Act. The Hearing Officer's decision is final.
If you require further information regarding this process, please contact our Town Administration Office at 905-468-3266 and dial 0 to speak with a Customer Experience Representative or contact Parking Enforcement at extension 226.