Service Requests & General Complaints 
Use the online form below to submit a service request or file a general complaint requiring Staff follow-up. Please allow two (2) business days for your information to be processed.

Service Request Form

Track a service request

Report a Coyote Sighting
Use the online form to report a coyote sighting. This form is not monitored in real-time. If you are in an emergency situation, please call 911.

Submit a coyote sighting form.

Mailing Address Change
Property owners can change their mailing addresses by completing a simple online form. 

Change address

Street Light Outages
Report street light outages and problems using the Town’s Street Light Outage map application. Street light repairs will typically be done within 30 days, weather permitting. More complex issues, including short circuits or underground wire faults, may take longer to repair. 

Report an issue

Short Term Rental Compliance
Use the Town’s new Host Compliance Program to report an issue regarding a Short Term Rental operation in Niagara-on-the-Lake. Representatives from this program are available 24 hours a day, 7 days a week.

Report an issue 

Learn more about this program