Welcome to the Town's Customer Experience Hub

The Town is happy to help you! Whether you need to request a service, ask a question, report an issue, or track a request, our online forms make it easy. Simply fill out the necessary details, and our team will process your information within two business days. Thank you for helping us serve you better! 

Request Service or Report an Issue

Track a Request

Cancel a Request

Street Light Outages
Report street light outages and problems using the Town’s Street Light Outage map application. Street light repairs will typically be done within 30 days, weather permitting. More complex issues, including short circuits or underground wire faults, may take longer to repair. 

Report a Street Light Outage

Have Concerns About a Town-Owned Tree or Questions About Tree Planting?

If you have concerns about the health or safety of a Town-owned tree, or would like to inquire about tree planting opportunities, please contact the Town at 905-468-3266.

Learn More

Have a Question?

Use this online form to ask Town Staff a question.

Ask a Question

Compliment a Town Employee

Have you had an outstanding experience with one of our Staff members? Did someone go above and beyond to assist you? Now's your chance to show love and appreciation! 

Compliment Staff

Report a Coyote Sighting
Use the online form to report a coyote sighting. This form is not monitored in real-time. If you are in an emergency situation, please call 911.

Submit a Coyote Sighting Form

Mailing Address Change
Property owners can change their mailing addresses by completing a simple online form. 

Change Address

Short Term Rental Compliance
Use the Town’s new Host Compliance Program to report an issue regarding a Short Term Rental operation in Niagara-on-the-Lake. Representatives from this program are available 24 hours a day, 7 days a week.

Report a Short Term Rental Issue 

Learn More

Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
Use this online form to request access to municipal government information, including most general records and records containing your own personal information.

Submit an MFIPPA Request

Learn More about Freedom of Information