The system provides Niagara-on-the-Lake Parking Enforcement Officers with a real-time list of license plates whose owners paid using the app. You don't need a ticket stub or receipt to place on the dashboard.

Honk works with the municipality to ensure the Parking Enforcement Officers have the most up-to-date information about the vehicles parked in Town spots, but mistakes can happen. If you receive a ticket you think is in error, email parking@notl.com. If your receipt shows you were compliant at the time of the infraction, we will cancel the ticket immediately.

A payment method isn't required to download the app or to sign up for a Honk account. However, you'll need a valid VISA, MasterCard, American Express, Visa Debit, Masterpass or PayPal to pay for your parking session. You can add as many payment methods as you would like.

Depending on the zone you are parked in, you can purchase parking for 4 or 8 hours at one time.

Yes. The Honk app will send you a text message 15 minutes before your parking is about to expire. If you are running late or need more time, you can easily extend your session from your phone.

Once you have paid for parking, the Honk app will email you a receipt. You can also view your transactions by visiting the Receipts page in your profile.

Mistakes happen. If you notice the error right away, please make another purchase (immediately so you don't get a parking ticket) with the correct license plate and email BOTH invoices to parking@notl.com.

Email a copy of the parking ticket and your payment receipt to parking@notl.com, and the ticket will be voided.

Yes, new machines have been installed on Queen Street and the side streets of Old Town. 

A total of 30 machines have been installed.

All old machines have been removed, with proper signage in place.

The new parking machines will accept credit, debit, and coin payments. Online payment options are available through the Honk Mobile app and a new online platform, ParkedIn. Both online payment methods accept Visa, Visa Debit, MasterCard, Masterpass, American Express, and PayPal.

Procurement processes take some time due to various factors such as budgetary constraints, supplier negotiations, and ensuring that the chosen solution aligns with the organization's needs and requirements. Town Staff strived to ensure that the new machines are high quality and provide a great user experience.

Should you have any questions or concerns, please don’t hesitate to reach out to the Town Administration Building at 905-468-3266 ext. 0 or info@notl.com.