Contact Us

Corporate Mission:
At your service - providing outstanding support, friendly assistance and effectively delivered services to our residents and businesses throughout Niagara-on-the-Lake. 

Our Values:
Accountability, Dedication, Respect, Service Excellence

Our Vision:
Working together to maintain our heritage, agriculture and distinct beauty while creating vibrant sustainable communities for all. 

    Contact Us:

    Town of Niagara-on-the-Lake
    1593 Four Mile Creek Road
    PO Box 100
    Virgil, ON L0S 1T0

    Main Phone: 905-468-3266
    After Hours: 905-468-3278

    Online Service Requests & Complaints Form

    TTY - Bell Relay Service
    1-800-855-0511 (Voice to TTY)
    711 (TTY to Voice)

    Office Hours:
    Regular office hours are Monday to Friday, 8:30 a.m. - 4:30 p.m., excluding holidays.

    SCENT FREE: Please note that the Town of Niagara-on-the-Lake promotes a scent-free environment and prohibits the use of synthetic fragrance at any time, as it may cause adverse physical effects that threaten the ongoing health and safety of employees, residents, and visitors. The Town of Niagara-on-the-Lake supports an environment within all Town-owned buildings that is free from overt synthetic fragrances. See the Scent Free Policy for more information. 

    Additional Information: