Niagara-on-the-lake Town Hall

Contact Us

Contact Us


    Town Hall

    1593 Four Mile Creek Road
    PO Box 100
    Virgil, ON L0S 1T0

    Operations Building

    3 Lorraine Street
    PO Box 100
    Virgil, ON L0S 1T0

    Phone Number

    Main Phone: 905-468-3266
    After Hours: 905-468-3278

    TTY - Bell Relay Service

    The Bell Relay Service allows deaf and deafened people and people with hearing loss and speech disabilities to communicate by phone.  Professionally trained operators act as intermediaries to facilitate the call.

    To use:

    1. Dial 1-800-855-0511 (Voice to TTY) or 711 (TTY to Voice).
    2. Provide the operator with your name, area code and telephone number.
    3. Then, provide the Town of Niagara-on-the-Lake's area code and telephone number (905-468-3266).
    4. The operator will place the call and tell you to "go ahead" when Town Staff answer.

    Office Hours

    Town Hall & Operations Building Hours

    Monday to Friday, 8:30 a.m. - 4:30 p.m., excluding holidays.
    Customers are kindly asked to report to Town Hall before going to the Operations Building. 

    Community Centre Hours

    Monday to Friday, 6:00 a.m. – 9:00 p.m.
    Saturday and Sunday, 9:00 a.m. – 4:00 p.m.
    Hours may differ on holidays. 

    Book A Facility

    Phone: 905-468-7386
    For more information on facilities for rent, please visit:  Facility Rentals

    Ask a Question | Report an Issue | Request a Service

    There are several ways to ask a question, report an issue or request service.

    By Phone

    Contact the Town via phone:

    Main Phone:  905-468-3266 ext. 0
    After Hours (for emergency service): 905-468-3278

    By Email

    Email one of the Town’s friendly Customer Experience Representatives at Staff will respond as soon as possible.


    You can receive in-person service at the front counter of Town Hall, located at 1593 Four Mile Creek Road, Virgil, during regular business hours. Staff look forward to seeing you!


    Submit a request online using the Online Service Requests & Issues Form

    The link to the online portal can be found at


    Use the online form below to connect with Staff, who will be glad to respond to you as soon as possible.

    Thank you. Staff look forward to serving you!

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