Niagara Region Transit
Changes to NRT OnDemand as of July 2, 2024
As part of the Niagara Transit Commission’s ongoing commitment to improving your transit experience, as of July 2, 2024, a new single contract that unifies NRT OnDemand, Niagara Specialized Transit and FAST services was launched under the streamlined name "Niagara Region Transit" (NRT).
Niagara Region Transit Plus App: Book your rides using the new Niagara Region Transit Plus App. This app provides a user-friendly way to plan and manage your rides and track your vehicle in real time. Download the app and create your account in advance to ensure a seamless transition.
In-House Booking and Customer Service: Dedicated NRT Staff will handle booking and customer support. This means you'll receive prompt, accurate assistance and enhanced real-time support.
Extended Booking and Dispatch Hours: Dispatch hours are expanding to Monday to Saturday, 7:00 a.m. to 11:00 p.m., providing you with even more flexibility when planning your travel.
Defined Travel Times: To improve service reliability, NRT is introducing defined travel times for On Demand services. You'll enjoy more predictable schedules, making it easier to plan your trips.
95% On-Time Arrival Guarantee: NRT is committed to a 95% on-time arrival rate, ensuring you can depend on them for your daily commute and occasional rides.
Seamless Connections: NRT is prioritizing better integration with their conventional transit systems, making it easier to connect between services for inter-municipal trips.
Service Levels: Though the vehicles will look different, and the faces will change, you'll experience the same familiar service you've come to expect from NRT OnDemand, now Niagara Region Transit.
Visit the Niagara Region Transit website for more information, including how to use Microtransit, routes/schedules, fares and more.