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Service Request

Service Request

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Request Service | Track a Request | Ask a Question | Compliment Staff | Report an Issue

Use the online forms below to request service, track a request, ask a question, compliment Staff or report an issue. Please allow two (2) business days for your information to be processed.
Please be advised that Street Light Outages have a dedicated form for reporting. Please use the Street Light Outage Form.

Request Service

Track a Request

Cancel a Request

Ask a Question

Compliment Staff

Report an Issue

Report a Streetlight Issue

Street Light Outages
Report street light outages and problems using the Town’s Street Light Outage map application. Street light repairs will typically be done within 30 days, weather permitting. More complex issues, including short circuits or underground wire faults, may take longer to repair. 

Report an issue

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Report a Coyote Sighting
Use the online form to report a coyote sighting. This form is not monitored in real-time. If you are in an emergency situation, please call 911.

Submit a coyote sighting form.

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Mailing Address Change
Property owners can change their mailing addresses by completing a simple online form. 

Change address

Host Compliance Program

Short Term Rental Compliance
Use the Town’s new Host Compliance Program to report an issue regarding a Short Term Rental operation in Niagara-on-the-Lake. Representatives from this program are available 24 hours a day, 7 days a week.

Report an issue 

Learn more about this program


Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
Use this online form to request access to municipal government information, including most general records and records containing your own personal information.

Submit an MFIPPA Request

Learn more about Freedom of Information

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