Penalty notices can be paid in the following ways:

• Online or by telephone: Payments can be made by Visa or MasterCard through Paymentus, a third-party service, either online or by calling 1-855-288-4097.  A $3 service charge will be applied. Visit the Make a Payment page for more information.
• By mail: Send a cheque or money order payable to the following address:
  Town of Niagara-on-the-Lake
  1593 Four Mile Creek Road, PO Box 100
  Virgil, ON  L0S 1T0
  Note: Do not send cash in the mail
• Parking machines: Payment can be made at any parking machine
• Drop-off boxes: Cheque and money order payments can be left in any of the five red drop-off boxes located conveniently throughout the Town (see below). The locations are also listed on the reverse of the penalty notice.  If you require a receipt of payment, include your address along with a note requesting a receipt.
• Not Paid Notice: If no action is taken to pay a penalty notice, it will ultimately result in default and your Ontario vehicle permit may be denied by the Ministry of Transportation (Service Ontario). Renewal of existing or the issuance of new Ontario vehicle permits will not be granted until payment is made including all applicable fees.

Drop-off box locations: 

• Town Administration building, at the front and side entrances (Virgil)
• Victoria Street, south of Queen Street (red box)
• Niagara College, inside main entrance (red box)
• Picton Street on the north side (red box)
• Queen's Royal Park (red box)

As of July 1, 2014, penalty notices $400 or less will be reviewed by a Screening Officer.  Changes to the dispute process are part of an Administrative Penalties System (APS) introduced province-wide under Ontario Regulation 333/07 of the Municipal Act, 2001.  See the Town's Procedure for Administrative Penalty System (APS) Screening/Hearing Reviews (PDF).

1. Request a Meeting with a Screening Officer - Screening appointments during this time will be conducted via Electronic Telephone Conference.
   A request for review by a Screening Officer must be made within 15 calendar days of the issuance of the penalty notice. The Screening process is to review and determine whether or not the parking infraction was committed. 
2. A Request for Screening Form must be completed and submitted online.
3. You will be given an appointment for an electronic telephone conference with a Screening Officer(s)
   The Screening Officer is a Town employee who has been appointed by Town Council and is bound by Conflict of Interest guidelines.

   Electronic Screening Appointments:

   • Screening appointments will be scheduled for the second Tuesday of each month and as needed. If you are not available to participate in a Telephone Conference Screening on the next scheduled Tuesday, please include this information on your Request for Screening Form with the reason for your inability to attend.
   • Your preference for a time will be considered but cannot be guaranteed.
   • You will be permitted a 15-minute time slot between 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m., but you should make yourself available for the two hour window.
   • A Notice will be sent to you confirming the date and time of your electronic Screening appointment.
   • In addition, you will be provided with instructions to connect to the electronic screening appointment on your computer, tablet or phone, should you choose that option.
   • Screening appointments cannot be rescheduled or adjourned.
   • Should you fail to be available during the scheduled time this matter will be considered abandoned and the Administrative Penalty will be affirmed, in addition a fee for having failed to appear will be levied.
   • If you are requesting an extension of time to request a screening, please include the reasons on your Request for Screening Form.
      
4. If you are not satisfied with the decision made by the Screening Officer, you can request a review by a Hearing Officer
   The request to meet with a Hearing Officer must be made within 15 calendar days of your Screening decision. The Hearing Officer is an independent third party person who is appointed by Town Council and bound by Conflict of Interest guidelines and the Statutory Powers Procedure Act. The Hearing Officer's decision is final.

Should you have any further questions regarding this process, please contact our Town Municipal Offices at 905-468-3266, By-Law Enforcement at ext. 226 or 0 for Customer Service.