Service Request

Submitting a Flooding Related Service Request?

Staff are responding to reports of localized flooding and high lake levels across Niagara-on-the-Lake. If you need to report a concern, please contact the Town at 905-468-3266 or submit a service request through My NOTL. Thank you for your patience as Staff respond as quickly and safely as possible.

Submit a Flooding-Related Service Request

We’re upgrading how we serve you!

As we transition to My NOTL, our new customer service platform, you may notice some changes as we introduce new features and improve your service experience.

Behind the scenes, our team is working to bring you a more modern, connected, and transparent service experience.

Thanks for your patience while we make things better.


	Welcome to the Town's Customer Experience Hub
	The Town is happy to help you! Whether you need to request a service, ask a question, report an issue, or track a request, our online forms make it easy. Simply fill out the necessary details, and our team will process your information within two business days. Thank you for helping us serve you better! Request Service or Report an Issue Track a Request Cancel a Request
Image	Street Light Outages Report street light outages and problems using the Town’s Street Light Outage map application. Street light repairs will typically be done within 30 days, weather permitting. More complex issues, including short circuits or underground wire faults, may take longer to repair. Report a Street Light Outage
Image	Have Concerns About a Town-Owned Tree or Questions About Tree Planting? If you have concerns about the health or safety of a Town-owned tree, or would like to inquire about tree planting opportunities, please contact the Town at 905-468-3266. Learn More
Image	Have a Question? Use this online form to ask Town Staff a question. Ask a Question
Image	Compliment a Town Employee Have you had an outstanding experience with one of our Staff members? Did someone go above and beyond to assist you? Now's your chance to show love and appreciation! Compliment Staff
Image	Report a Coyote Sighting Use the online form to report a coyote sighting. This form is not monitored in real-time. If you are in an emergency situation, please call 911. Submit a Coyote Sighting Form
Image	Mailing Address Change Property owners can change their mailing addresses by completing a simple online form. Change Address
Image	Short Term Rental Compliance Use the Town’s new Host Compliance Program to report an issue regarding a Short Term Rental operation in Niagara-on-the-Lake. Representatives from this program are available 24 hours a day, 7 days a week. Report a Short Term Rental Issue Learn More
Image	Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) Use this online form to request access to municipal government information, including most general records and records containing your own personal information. Submit an MFIPPA Request Learn More about Freedom of Information