Town Staff starts the process of planning for snow removal before winter weather hits. Learn more about our process, what to expect, and how to stay informed.
Snow Removal Process
Step 1: Forecasting
Staff monitors multiple weather sources for a consistent forecast and plans operations.
Step 2: Storm Begins
Staff begins sanding operations for arterial and connector roads, sharp corners and steep hills.
Step 3: Snow Removal
Staff starts plowing operations of roads in priority sequence and clears snow in front of all municipally owned and operated facilities.
Step 4: Sidewalks
Once all road have been plowed, and a minimum of 75 mm (3 inches) of snow has fallen at one time, staff begins clearing all sidewalks in priority sequence.
Step 5: Post-Storm Patrols
Staff tends to any service concerns, as needed.
You can also monitor the Town's social media channels to stay up-to-date about winter control activities.
Report any slippery or dangerous road conditions by calling 905-468-3266 from 8:30 am to 4:30 p.m. or reporting via our online Service Request Portal.
- Refrain from parking on streets during or after a winter storm event to allow for proper plow truck operations.
- Pile all snow from your driveway and walkways on your property - not on the road. When clearing your driveway pile snow on the right side of your driveway if you are facing the street. This will help reduce the amount of snow pushed back into your driveway by a plow.
- Keep fire hydrants clear and accessible as in the event of a fire, gaining access could be critical.
- On your garbage day, place your garbage and recycling containers close to the edge of the road but not so close as to interfere with snow removal.
Please be patient. You can be sure that during a storm event, we are exerting our maximum effort to return road conditions to normal. Under severe conditions, it takes some time to get to all streets. If your street has not been plowed, please allow at least 24 hours after the snow has stopped falling before calling. Also please be mindful that Town plow trucks are responsible for Town roads and Regional snow trucks are responsible for Region roads.