The Corporation of the Town of Niagara-on-the-Lake is committed to providing a barrier-free environment for our residents, job applicants, suppliers, visitors, and other stakeholders, who enter our premises, access our information, or use our services. Please see our Statement of Commitment to Accessibility for further details.
Alternate formats for Town forms and documents are available upon request, and we will do our best to accommodate your needs in a timely fashion.
To access a TTY - Bell Relay Service:
1-800-855-0511 (Voice to TTY) or 711 (TTY to Voice)
Learn more
Should you require any accommodations for a disability in order to make a delegation to Council or speak at a public meeting, please contact the Clerk's Department in advance so arrangements can be made prior to the meeting. The Clerk's Department can be reached at 905-468-3266 or by e-mailing Clerks@notl.com.
The Town Niagara-on-the-Lake is a member of the Joint Accessibility Advisory Committee (JAAC), a partnership between seven communities in Niagara: Thorold, Pelham, Niagara-on-the-Lake, Lincoln, West Lincoln, Grimsby and Port Colborne. Together, with Council, we share a commitment to facilitate identification and removal of barriers to people with disabilities, promoting equal opportunities to our citizens of all abilities.
Feedback Process
Feedback may be provided by a person with a disability in the manner deemed most convenient to them, such as in person, by telephone, in writing, or by delivering an electronic text by email or otherwise. The municipality will provide or arrange for accessible formats and communication supports, on request when requesting or receiving feedback from people with disabilities. Suitable formats will be provided in a timely matter and at a cost that is no greater than the regular cost.
Feedback may be provided directly to the service provider or:
Kevin Turcotte - Manager of Parks and Recreation
1593 Four Mile Creek Road, PO Box 100 Virgil, ON L0S 1T0
Email: kevin.turcotte@notl.com
Phone: 905-468-3266 ext. 263
All feedback will be kept in strict confidence and used to improve customer service.
The Responsible Officer for the Accessibility Policy will acknowledge concerns within five (5) business days and will respond in a timely manner with information regarding how the issue will be addressed.
The Municipality will make every effort to understand the problem, identify the appropriate contact and work towards a resolution. In addition, the author of the feedback will be provided a response in a format identified as accessible to him or her.
Joint Accessibility Advisory Committee (JAAC) Minutes:
Download Accessibility Plan Documents
Multi-Year Accessibility Plan 2022-2026
Multi-Year Accessibility Plan 2018-2022
NOTL Annual Report 2019 of the MYAP 2018-2021
Emergency Preparedness Guide for People with Disabilities/Special Needs