The Corporation of the Town of Niagara-on-the-Lake is committed to providing a barrier-free environment for residents, job applicants, suppliers, visitors, and other community members who enter Town premises, access Town information, or use Town services. Please see our Statement of Commitment to Accessibility for further details.
Alternate formats for Town forms and documents are available upon request, and Staff will do their best to accommodate your needs in a timely manner.
Accessible Website
The Town of Niagara-on-the-Lake is committed to ensuring that all Town website (www.notl.com) visitors can easily access the information they need. Staff have taken steps to ensure that the website complies with the Web Content Accessibility Guidelines (WCAG) 2.0 standards.
Access a TTY - Bell Relay Service
Call 1-800-855-0511 (Voice to TTY) or 711 (TTY to Voice).
Accessible Parking Permit
Holders of a valid accessible parking permit are entitled to parking privileges in public parking areas and on public roadways. Residents with temporary or permanent disabilities can apply for an accessible parking permit by calling ServiceOntario at 1-800-267-8097 or by visiting your local ServiceOntario centre.
Should you require any accommodations for a disability in order to make a delegation to Council or speak at a public meeting, please contact the Clerks' Division in advance so arrangements can be made prior to the meeting. Call 905-468-3266 or email clerks@notl.com.
The Town is a member of the Joint Accessibility Advisory Committee (JAAC), a partnership between seven communities in Niagara: Thorold, Pelham, Niagara-on-the-Lake, Lincoln, West Lincoln, Grimsby and Port Colborne. Together, with Council, we share a commitment to facilitate the identification and removal of barriers to people with disabilities, promoting equal opportunities to our citizens of all abilities.
Snow Shovelling Assistance
If you or someone you know could use a helping hand with snow removal, the Town is here to connect you with local volunteers. Here’s how it works:
- Fill out our Snow Shovelling Assistance Request Form online or give us a call at 905-468-3266 ext. 0, and Staff will complete the form for you.
- Once your request is submitted, we’ll reach out to our network of volunteers.
- A willing volunteer will contact you directly to arrange assistance.
While Town Staff will do their best to match requests with willing volunteers, please note that assistance cannot be guaranteed. Additionally, the Town of Niagara-on-the-Lake is not liable for any actions, omissions, or outcomes related to the volunteer snow shovelling program.
We’re here to help make winter a little easier for everyone!
Snow Shovelling Assistance Request Form
Feedback Process
Feedback may be provided by a person with a disability in the manner deemed most convenient to them, such as in person, by telephone, in writing, or by delivering an electronic text by email or otherwise. The Town will provide or arrange for accessible formats and communication support on request when requesting or receiving feedback from people with disabilities. Suitable formats will be provided in a timely matter and at a cost that is no greater than the regular cost.
Feedback may be provided directly to the service provider or to Kevin Turcotte, Manager of Parks and Recreation, at kevin.turcotte@notl.com or 905-468-3266 ext. 263.
All feedback will be kept in strict confidence and used to improve customer service.
The Responsible Officer for the Accessibility Policy will acknowledge concerns within five (5) business days and will respond in a timely manner with information regarding how the issue will be addressed.
The Town will make every effort to understand the problem, identify the appropriate contact and work towards a resolution. In addition, the author of the feedback will be provided a response in a format identified as accessible to him or her.
Joint Accessibility Advisory Committee (JAAC) Minutes:
Multi-Year Accessibility Plan 2022-2026
Multi-Year Accessibility Plan 2018-2022
NOTL Annual Report 2019 of the MYAP 2018-2021
Emergency Preparedness Guide for People with Disabilities/Special Needs